News - Plan Members Have Questions? Here’s Who to Call

Plan members are encouraged to take full advantage of the information and advice available to them through our contact centres. But who should they speak to?

To minimize complications, we have provided the following contact numbers for your plan members within an RBC Royal Bank plan:

• RBC Royal Bank: 1-800-769-2511
• Members who have a Dominion Securities or Action Direct account can call the following numbers:
• Dominion Securities: 1-800-769-2511
• Action Direct: 1-800-769-2560

To support your requirements as a plan sponsor, we offer the Expert Advice Centre (EAC). Note, however, that the EAC is not designed to assist plan members. If your plan members call the EAC, they will need to be redirected to one of the above numbers, potentially reducing the quality of their experience and overall satisfaction with your plan. To help limit the transfer process for your plan members, we ask that you reserve the 1-800-835-3855 EAC number for your use only.