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24/7 access to confidential support and resources

Caring for an aging parent… divorce…dealing with the loss of a loved one. The Employee Assistance Program, provided by TELUS Health, offers valuable services and support to RBC Insurance Group Benefit Solutions plan members.

Please provide a valid postal code in A1A 1A1 format.

Work-Life Employee Assistance Program (EAP)

Experienced consultants will listen to you, answer your questions, direct you to practical information and resources and help you reach out to the right experts for support. Here’s what the program includes:

24/7 telephone consultations

Speak confidentially with an expert consultant and find the best resource for assistance.

Personalized searches and referrals

Get help developing a list of resources in your community.

Face-to-face counselling

Arrange counselling in your community from a Master’s level counsellor.

Online issue-specific resources

Search a variety of topics online.

Education materials

Receive free downloads on a wide range of topics.

Access This Program

As a Plan Member, you have access to this program 24/7 by telephone and online.

Other Services for Plan Members

Enjoy access to information on a broad range of topics, from personal and work-related problems to the little things that demand your attention every day, including:

  • Emotional well-being
  • Parenting and childcare
  • Elder care
  • Finances
  • Education
  • Addiction and recovery
  • Health and wellness
  • Work
  • Legal
  • Disability

What Employees Are Saying

95% of employees who have requested materials say they would do so again

Resources have helped many employees make positive changes in their lives

Employees have saved up to 40 hours of time researching issues, allowing them to focus more at work

How to access this program

As a Plan Member, you have access to this program 24/7 by telephone and online.

Understanding life insurance


Need help now?
Give us a call at 1-877-630-6701

  • Login to Online Insurance and select “Health & Wellbeing Resources” or
  • Launch the RBC Insurance My Benefits App and select “Health and Wellness Support”

  • Note that a generic ID and login are required, please contact your Plan Administrator.


Need help now?
Give us a call at 1-877-630-6701