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The Assurance behind the Insurance

Spring Break means more travellers and more opportunities to sell RBC Travel Protection^®. You can feel extra confident, knowing RBC Insurance^® is backed by a world-class network of professionals dedicated to ensuring your clients are well taken care of. Here are just a few of the reasons why:

Who is Assured Assistance Inc and what services do they provide?

• A member of the RBC Royal Bank group and one of the world's largest, most experienced global emergency travel assistance networks, offering friendly, caring service before, during and after a trip.
• Provide seamless customer care and service from first call
• The AAI team comprises experienced multilingual front-line assistance coordinators, registered nurses and physician consultants, on staff as well as registered nurses on the Management Team
• With 24/7 access to Nurses and multi-lingual assistance coordinators —your clients can feel safe knowing that in one phone call, they'll be connected with someone who can offer translation between them and their doctor.

What will Assured Assistance Inc do for clients in the event of a medical emergency?

• Offer caring, professional service from nurses and assistance coordinators.
• Provide access to a network of hospitals and physicians with proven high-quality medical care
• Refer physicians who make hotel room visits to evaluate your client's medical condition.
• Direct your client to an appropriate care facility
• Obtain a medical report within 24 hours to ensure your client is receiving appropriate medical care

Assured Assistance — facts and figures:

For the first half of 2007, the AAI team:

• Answered 66,227 assistance calls — average 362 calls per day
• Opened 54,158 new assistance requests.
• Since November 2006, AAI has arranged numerous return commercial flights and air ambulance repatriations, with the average cost of medical evacuation air ambulance, including attending physician and nurse being $26,000

Got a question? Just ask

If you have a question about RBC Travel Protection, insurance in general or anything industry-related contact us:

Phone: 1-866-307-5757 (toll-free)
Monday – Friday: 8:00 a.m. – 8:00 p.m. (ET)
Saturday: 9:30 a.m. – 5:00 p.m.
Sunday: 10:00 a.m. – 4:00 p.m. 
email: rbctravelprotection@rbc.com

Frequently asked questions are provided for informational purposes only. Coverage is governed by the terms and conditions of the Travel Insurance Policy. Please refer to the policy for complete coverage information. This publication is provided for general information only. While the information it contains is believed to be correct at the time of publication, RBC Insurance does not guarantee its accuracy, currency or reliability.

RBC Insurance is committed to keeping your personal information secure and confidential. Please do not include any sensitive information in any of your online correspondence with us. Though replies to this email are not monitored, if you are ever concerned about any email communication that is, or appears to be, from RBC Insurance, please contact our National Sales Contact Center at 1-866-307-5757.

RBC Insurance is a registered trademark of Royal Bank of Canada and a brand used by The Liberty Marketing Corporation, agent and administrator for RBC Travel Protection. Travel insurance underwritten by American Bankers Insurance Company of Florida in all states where approved except MN and by American Security Insurance Company in the state of MN.

® Registered trademarks of Royal Bank of Canada. Used under license by American Bankers Insurance Company of Florida and American Security Insurance Company.

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