(EN) 
Canada - ENWe’re here when you need us
Whether you need to make a claim or have a question about using our services, we’re just a phone call away.
Contact us for assistance, we can help.
How to make a claim
Knowledgeable claims and service advisors are available to help you.
Whether you have a new claim or questions about an existing claim, representatives will work with you to make things as easy as possible.
Call us as soon as possible.
Call 1-877-519-9501
Mon-Fri: 8am-5pm, ET
Call 1-877-519-9501
Mon-Fri: 8am-5pm, ET
Call 1-877-519-9501
Mon-Fri: 8am-5pm, ET
Call 1-800-769-2523
Mon-Fri: 8am-10pm, ET
1-800-263-8944 (Toll-free from Canada & U.S.)
Monday through Friday 8 AM to 8 PM EST. Statutory Holidays excluded.
Fax: (905) 813-4701 (Toll-free from Canada & U.S.)
Call us as soon as possible:
- 1-800-387-2487 (Toll-free from Canada & U.S.)
- (905) 816-2561 (Collect from anywhere via Canada Direct)
- 1-888-298-6340 (Toll-free fax from Canada & U.S.)
- (905) 813-4719 (Fax from anywhere)
- Or, if you prefer, email us at: emergencyassistance@allianz-assistance.ca
24 hours a day, seven days a week
Note: If a medical emergency prevents you from calling before receiving treatment, we ask that you (or someone else on your behalf) call us at the earliest opportunity.
Call us as soon as possible:
1-800-263-8944 (Toll-free from Canada & U.S.)
Monday through Friday 8 AM to 8 PM EST. Statutory Holidays excluded.
For cancellations, call your travel agent, airline, tour operator or the carrier to cancel your trip (no later than one business day after the cause of cancellation).
If you are extending your trip, call us as soon as possible:
Call 1-800-263-8944 (Toll-free from Canada & U.S.)
Mon-Fri: 7:30am-8:30pm, Sat: 9am-5pm, ET
Call us as soon as possible:
- 1-800-769-2526 (Toll-free from Canada & U.S.)
- 905-608-8945 (collect call from anywhere)
Questions about your policy?
Manage your business insurance policy
Call us if you have a question about your existing insurance policy.
Call 1-800-769-2523
Mon-Fri: 8am-10pm, ET
Call 1-866-896-8172
Monday through Friday 8 AM to 10 PM EST
Saturday and Sunday 9 AM to 5 PM
*hours currently adjusted to reflect pandemic volumes:
Current — Monday through Friday 8 AM to 6 PM EST