Existing Clients Centre

Making a Trip Cancellation Insurance Claim

If you need to cancel your trip, you must take these steps to make an insurance claim:

1. Call your travel agent or carrier immediately to cancel your trip no later than one business day after the cause of cancellation.
2. Notify us by calling one of the numbers below:
   
   
   • (514) 748-2244 or 1 800-263-8944 (from Québec)
   • (905) 816-2572 or 1 800 263-8944 (from everywhere else in Canada)
3. Complete and sign the Claim and Authorization
   Form . Mail the form, along with all applicable documents outlined below, to the appropriate claims office:
   
   Residents of Alberta, British Columbia, Manitoba, Northwest Territories, Nunavut, Saskatchewan, or the Yukon:
   
   

   RBC Insurance Company of Canada P.O. Box 5550, Station A Calgary, Alberta T2H 1X9

   
   Residents of New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Québec or Prince Edward Island:
   
   

   RBC Insurance Company of Canada P.O. Box 97, Station A Mississauga, Ontario L5A 2Y9

   
   
4. If the cancellation is due to an injury or sickness of yourself, an immediate family member or your travelling companion, you must have a Medical Certificate fully completed by the treating physician. The physician who fills out the certificate must be the same one who treated the sick or injured person on the date of the cause of cancellation.
5. If the medical condition is for yourself or your spouse, you will also need to provide your family physician's clinical notes from the 90 days prior to your insurance application date up to the present date.
6. Submit an itemized copy of your invoice, providing a breakdown of the cost of your trip including airfare, hotel, taxes, service fees, and anything else. You'll need to provide proof of payment for each item.
7. Attach original unused airline ticket(s) and any other original travel documents. If you received a refund from your travel agent or travel supplier, you'll need to provide a copy of the statement or refund.
8. If cancelling for non-medical reasons, you'll need to provide substantiated evidence. This could be a copy of subpoena for court/jury duty, a letter from your employer, a report from your airline/cruise, or a death certificate.