The following offices can provide you with information and a further review of your complaint if you are still unsatisfied.

Contact for life, health and travel insurance complaints:

OmbudService for Life & Health Insurance (OLHI)
401 Bay Street, Suite 1507
P.O. Box 7
Toronto, Ontario
M5H 2Y2

Telephone: 416-777-9002

Toll-free telephone: 1 888 295-8112

www.olhi.ca

Contact for home and auto insurance complaints:

General Insurance OmbudService (GIO)
10 Milner Business Court, Suite 701
Toronto, Ontario M1B 3C6

Telephone: 416-299-6931

Toll-free: 1 877 225-0446

Fax: 416-299-4261

www.giocanada.org

The services of all Ombudsman investigations are provided to you at no cost.

Contact for privacy complaints:

The RBC Chief Privacy Officer is consulted by your branch representative, Customer Relations Centre and/or RBC Ombudsman in order to provide specific guidance as requested.

Contact for privacy complaints:

Office of the RBC Chief Privacy Officer
PO Box 7500 Station A
Toronto, Ontario M5W 1P9

Fax: 416-955-2192

If you are still not satisfied, you can contact The Office of the Privacy Commissioner of Canada.

Office of the Privacy Commissioner of Canada — The Office of the Privacy Commissioner of Canada investigates complaints concerning the Personal Information Protection and Electronic Documents Act. Complaints to the Office of the Privacy Commissioner must be submitted in writing.

The Privacy Commissioner of Canada
112 Kent Street Ottawa,
Ontario K1A 1H3

For general privacy inquiries and additional information about personal information-handling practices, you can contact the Office of the Privacy Commissioner of Canada in any of the following ways:

Telephone: 613-995-8210

Toll-free telephone: 1-800-282-1376

Fax: 613-947-6850

info@privcom.gc.ca

www.privcom.gc.ca

Regulatory bodies and other resources

Government regulators provide alternative sources of consumer information and have offices that handle specific complaints. Depending on your issue, the federal government and provinces have their own regulatory body that can be contacted.

Financial Consumer Agency of Canada

The Financial Consumer Agency of Canada (FCAC) supervises all federally regulated financial institutions to ensure that they comply with federal consumer protection provisions. It also educates consumers and monitors industry codes of conduct and public commitments designed to protect consumer interests.

These consumer protection provisions cover a variety of operating practices that directly affect our clients. For example, financial institutions are required by law to provide consumers with information about their fees, interest rates and complaint-handling procedures.

Specific complaints made in writing will be assessed by the FCAC on a case-by-case basis to determine whether a federal consumer protection issue exists, and if so, what necessary action should be taken.

Regulatory complaints should be submitted in writing:

Financial Consumer Agency of Canada
Enterprise Building, 6th Floor
427 Laurier Avenue West
Ottawa, Ontario K1R 1B9

Toll-free: 1 866 461-3222

www.fcac-acfc.gc.ca

Autorité des marches financiers

In Quebec, the Autorité des marches financiers (AMF) is the regulatory body charged with administering the regulatory framework and providing review and mediation services.

Autorité des marches financiers
Place de la cité, Tour Cominar
2640 boulevard Laurier, 3e étage
Sainte-Foy, Québec G1V 5C1