Customer Service

How to Make a Claim

Dealing with emotional situations - whether it's a disability, death or job loss - is difficult. We will work with you to make the claims process as easy as possible.

What you need to do will vary depending on the type of claim you wish to make, as well as the protection you've chosen. In most cases, it's best to call us so we can guide you.

Learn more about making a claim:

• LoanProtector^® claims information at RBC Royal Bank^® .
  Or, call 1-800-Royal 2-3 (1-800-769-2523) to make a claim on your loan or line of credit protection.
  
  
• HomeProtector^® claims information at RBC Royal Bank .
  Or, call 1-800-Royal 2-3 (1-800-769-2523) to make a claim on your mortgage protection.
  
  
• BalanceProtector^® claims information at RBC Royal Bank .
  Or, call 1-888-896-2766 to make a claim on your credit card balance protection.

In general:

When you have a claim, call as soon as possible. It's important because you have to submit your claim within a certain period of time. This timeframe varies by product, and is generally within 30 to 150 days of the occurrence. In the event of a life insurance claim, you will need to inform us within one year of the date of death. It's best to call right away, and a representative will guide you.

If you have your certificate of insurance handy when you call, it will make it easier to help you. But if you don't have it, don't worry, a representative will still be able to assist you.