Health Insurance

Important Phone Numbers

File a Health Insurance Claim

(Disability, Critical Illness, Long-Term Care or Hospital Insurance)

1-877-519-9501
Monday to Friday, 8am to 5pm, EST

For details, see how to make a claim.

You can also download claim forms.

Request Return to Work Assistance

(Disability Insurance)

1-877-519-9501
Monday to Friday, 8am to 5pm, EST

Learn about return to work assistance.

Make a General Inquiry

(Existing policyholders)

Please contact your advisor, or call:

1-888-604-3434
Monday to Friday, 8am to 5pm, EST

Health Insurance Claims

• Find a Claim Form
• How to Make a Claim
• Unclaimed Property Policy (policy premium refunds or claim payments)

1) The critical illness insurance benefit is paid when you are diagnosed with a covered critical illness, as defined in the policy, and satisfy the survival period, as defined in the policy.

2) With the Enhanced Coverage hospital insurance plan, there is an elimination period of 3 days before benefits are paid if you are hospitalized as a result of illness. This means that if you are hospitalized as a result of illness for 3 days or less, no benefit will be paid.